30 Day Performance Guarantee
Right off the bat, we give you a full 30 days to try our products out — to make sure they fit correctly, match your personal style, and most importantly...sound amazing!
We are confident our products will meet and exceed customer expectations. If for whatever reason a customer isn’t satisfied, we offer a no-questions-asked refund within 30 days of purchase. U.S customers will get free return shipping. Customers outside the U.S. are required to pay for return shipping costs.
1 Year Warranty
Musicstorm Audio is responsible for defects in materials and workmanship for one year after date of original purchase. If the defect is Musicstorm Audio's responsibility (e.g., sound is lost in one side of the headphones), the customer will be furnished with a replacement unit. User-inflicted damage is covered with a partial credit towards a replacement unit.
After one year, all claims will be handled on a case-by-case basis at the discretion of Musicstorm Audio.
If you are within 30 days of receiving your headphones, we offer a no-questions-asked return/refund.
Past 30 days, we can’t accept returns simply on the grounds of dissatisfaction with the product.
Send us a note using the contact form, describing the problem with as much detail as possible. Including your order # (from the original confirmation email) always speeds things up. Pro tip: if your CB-1 has lost sound on one side, try a different cable - that will clarify if there's a problem with the cable, or the headphones themselves.
In the case of physical damage, we offer our customers a 50% discount towards a brand new set of headphones. We consider most physical damage to be user-inflicted, but still help out our customers with a partial credit.
If you believe damage occurred due to a defective product, or the headphones have any other problems that aren't a result to misuse, we will certainly hear you out.
Regardless, the contact form is the best way to get the problem solved.
Not to worry. Again, the best way to reach us is through the contact form below. Please provide as much detail about your issue as possible. We are known for personalized, efficient support and look forward to helping you out.